Terms and Conditions
By using o2Seven traders.com (‘Site) or other referred to as the ‘Platform’, you agree to these terms and conditions, Privacy Policy, Returns and refund policy of the Platform. Please read the Terms and Conditions carefully before using o2Seventraders.com
1. INTRODUCTION
Welcome to the o2Seven terms & conditions page also hereby we call any policy by “us”, “we”, “o2Seven” or “o2Seventraders”. So starting, We are an online marketplace and these are the terms and conditions governing your access and use of o2SevenTraders along with its related sub-domains, sites, Social Media Platforms, and services. By using the Platform, you at this moment accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Platform which signifies your acceptance of these terms. If you disagree to be bound by this User Agreement please do not access, register with or use this Platform. This Platform is owned and operated by o2Seventraders. The Platform reserves the right to change, modify, add, or remove portions of these Terms and Conditions without prior notification. Changes will be effective when posted on the Platform with no other notice provided. Kindly check these Terms and Conditions regularly for updates. Your continued use of the Platform following the posting of changes to Terms and Conditions of Use constitutes your acceptance of those changes.
2. CONDITIONS OF USE
» YOUR ACCOUNT
To access certain services offered by the Platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or because of such request or invalidation. You are responsible for maintaining the confidentiality of your user identification, password, account details, and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Platform and related services offered and/or any access to private information, data, or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access to the Platform and/or use of any services offered by the Platform (whether such access or use is authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on, or hold you solely responsible and liable in respect therefore as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against all losses arising from the use of or access to the Platform through your account.
Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real-time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Platform, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Platform, terminate accounts, or remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or because of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure, you shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.
Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real-time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Platform, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Platform, terminate accounts, or remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or because of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure, you shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.
» PRIVACY:
Please review our Privacy Agreement, which also governs your visit to the Platform. The personal information/data provided to us by you or your use of the Platform will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Platform.
»PLATFORM FOR COMMUNICATION
You agree, understand, and acknowledge that the Platform is an online platform that enables you to purchase products listed at the price indicated in there at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Platform or a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the Platform shall be a strictly bipartite contract between you and the sellers on our Platform while the payment processing occurs between you, the service provider, and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Platform shall be strictly a bipartite contract between you and the service provider as listed on our Platform.
»CONTINUED AVAILABILITY OF SITE
We will do our utmost to ensure that access to the Platform is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Platform, this cannot be guaranteed. Additionally, your access to the Platform may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
» TO ACCESS THE SITE
We require that by accessing the Platform, you confirm that you can form legally binding contracts and therefore you confirm that you are at least 18 years of age or are accessing the Platform under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable, and non-exclusive license to use the Platform, in accordance with the Terms and Conditions described herein, for the purposes of shopping for personal items and services as listed to be sold on the Platform. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. If you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Platform more than once. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Content provided on this Platform is solely for informational purposes. Product representations including price, available stock, features, add-ons, and any other details as expressed on this Platform are the responsibility of the vendors displaying them and are not guaranteed as completely accurate by us. Submissions or opinions expressed on this Platform are those of the individual(s) posting such content and may not reflect our opinions.
We grant you a limited license to access and make personal use of this Platform, but not to download (excluding page caches) or modify the Platform or any portion of it in any manner. This license does not include any resale or commercial use of this Platform or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Platform or its contents any downloading or copying of account information for the benefit of another seller; or any use of data mining, Ai tools, robots, or similar data gathering and extraction tools.
This Platform or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed, or otherwise exploited for any commercial purpose without express written consent by us as may be applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other text utilizing our name or trademark without our express written consent. Any unauthorized use terminates the permission or license granted by us to you for access to the Platform with no prior notice. You may not use our logo or other proprietary graphic or trademark as part of an external link for commercial or other purposes without our express written consent, as may be applicable.
You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in the immediate cancellation of your account, services, reviews, orders, or any existing incomplete transaction with us and in severe cases may also result in legal action.
- Denial to comply with the Terms and Conditions described within or any other guidelines and policies related to the use of the Platform as available on the Platform at all times.
- Impersonate any person or entity, falsely state, or otherwise misrepresent your affiliation with any person or entity.
- Use of the Platform for illegal purposes.
- Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services.
- Interfere with another’s utilization and enjoyment of the Platform.
- Post, promote, or transmit through the Platform any prohibited materials as deemed illegal by The Islamic Republic of Pakistan.
- Use or upload, in any way, any software or material that contains, or which you have reason to suspect contains, viruses, damaging components, malicious code, or harmful components that may impair or corrupt the Platform’s data or damage or interfere with the operation of another Customer’s computer or mobile device or the Platform and use the Platform other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws.
»YOUR CONDUCT:
You must not use the Platform in any way that causes, or is likely to cause, the Platform or access to it to be interrupted, damaged, or impaired in any way. You must not engage in activities that could harm or potentially harm the Platform, its employees, officers, representatives, stakeholders, or any other party directly or indirectly associated with the Platform or access to it to be interrupted, damaged, or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Platform for lawful purposes only. You are strictly prohibited from using the Platform.
- For fraudulent purposes, or in connection with a criminal offense or other unlawful activity.
- To send, use, or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes Racism, Bigotry, Hatred, or Physical Harm), Deceptive, Misleading, Abusive, Indecent, Harassing, Blasphemous, Defamatory, Libelous, Obscene, Pornographic, Paedophilic or Menacing; Ethnically Objectionable, Disparaging or in breach of Copyright, Trademark, Confidentiality, Privacy, or any other Proprietary Information right, or otherwise injurious to third parties, or relates to or promotes money laundering or gambling, or is harmful to minors in any way, or impersonates another person, or Threatens the Unity, Integrity, Security or Sovereignty of PAKISTAN or Friendly relations with Foreign STATES, or objectionable, or otherwise unlawful in any manner whatsoever, or which consists of, or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any “spam”.
- Use the Platform for illegal purposes.
- To cause annoyance, Inconvenience, or Needless anxiety.
- For other purposes that are other than what is intended by us.
»YOUR SUBMISSION
Anything that you submit to the Platform and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Platform, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.
»CLAIMS AGAINST OBJECTIONABLE CONTENT:
We list multiple amount of products for sale offered by numerous sellers on the Platform and host multiple comments on listings, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a “claim, review, and takedown” basis. If you believe that any content on the Platform is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, podophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Pakistan or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (” objectionable content “), please notify us immediately by following by writing to us on o2Seven@hotmail.com or WhatsApp our team on the provided number on our website We will make all practical endeavors to investigate and remove valid objectionable content complained about within a reasonable amount of time.
Please ensure to provide your name, address, contact information, and as many relevant details of the claim including the name of the objectionable content party, instances of objection, and proof of objection amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.
Please ensure to provide your name, address, contact information, and as many relevant details of the claim including the name of the objectionable content party, instances of objection, and proof of objection amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.
»CLAIMS AGAINST INFRINGING CONTENT
We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at o2Seven@hotmail.com and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact information, and as many relevant details of the claim including the name of the infringing party, instances of infringement, and proof of infringement amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.
We also respect a manufacturer’s right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor, and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.
We also respect a manufacturer’s right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor, and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.
»TRADEMARKS AND COPYRIGHTS:
o2SevenTraders.com, o2Seven logo, o2SevenTraders logo, o2seventraders.com, o2seven, o2seven logo, o2SevenTraders Basics and other marks indicated on our Platform are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts, and service names are the trademarks or trade dress and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to confuse customers, or in any manner that disparages or discredits us. All other trademarks that appear on this Platform are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
All intellectual property rights, whether registered or unregistered, in the Platform, information content on the Platform, and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Platform also are protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.
All intellectual property rights, whether registered or unregistered, in the Platform, information content on the Platform, and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Platform also are protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.
»DISCLAIMER:
You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and you’re using your best and prudent judgment before entering into any transactions through the Platform. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations, or warranties by the sellers or manufacturers of the products and hereby expressly disclaim any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed, or transacted or the content (including product or pricing information and/or specifications) on the Platform. While we have taken precautions to avoid inaccuracies in content, this Platform, all content, information (including the price of products), software, products, services, and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Platform. At no time shall any right, title, or interest in the products sold through or displayed on the Platform vest with us nor shall o2Seven have any obligations or liabilities in respect of any transactions on the Platform.
We shall neither be liable nor responsible for any actions or inactions of any other service provider as listed on our Platform which includes but is not limited to payment providers, installment offerings, and warranty services amongst others.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed, or transacted or the content (including product or pricing information and/or specifications) on the Platform. While we have taken precautions to avoid inaccuracies in content, this Platform, all content, information (including the price of products), software, products, services, and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Platform. At no time shall any right, title, or interest in the products sold through or displayed on the Platform vest with us nor shall o2Seven have any obligations or liabilities in respect of any transactions on the Platform.
We shall neither be liable nor responsible for any actions or inactions of any other service provider as listed on our Platform which includes but is not limited to payment providers, installment offerings, and warranty services amongst others.
»INDEMNITY
You shall indemnify and hold harmless o2Seven’s, its parent company (or holding company), its subsidiaries, affiliates, and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
You hereby expressly release o2Seven and/or its parent company (or holding company) and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability, or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
You hereby expressly release o2Seven and/or its parent company (or holding company) and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability, or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
»THIRD-PARTY BUSINESSES
Parties other than o2Seven and its affiliates may operate stores, provide services, or sell product lines on the Platform. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of any of these and any other third parties. You can tell when a third party is involved in your transactions by reviewing your transaction carefully, and we may share customer information related to those transactions with that third party. You should carefully review their privacy statements and related terms and conditions.
»COMMUNICATING WITH US
When you visit the Platform message us on WhatsApp or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call, by posting notices on the Platform, or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages), from us concerning your use of the Platform (and/or placement of your order) and agree to treat all modes of communication with the same importance.
o2Seven’s Buyer-Seller Interaction Policy outlines the standard of behavior that sellers need to follow when connecting with customers on the Question & Answer Section, Instant Messenger, and Product Review Platform (of o2Seven’s). o2Seven monitors all kinds of buyer-seller communications and is authorized to take action in case of any violations.
o2Seven’s Buyer-Seller Interaction Policy outlines the standard of behavior that sellers need to follow when connecting with customers on the Question & Answer Section, Instant Messenger, and Product Review Platform (of o2Seven’s). o2Seven monitors all kinds of buyer-seller communications and is authorized to take action in case of any violations.
»LOSSES
We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Platform.
»AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED:
We reserve the right to make changes to the Platform, its policies, these terms and conditions, and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the Platform unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
»EVENTS BEYOND OUR CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
»WAIVER
You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Platform and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.
»TERMINATION
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Platform and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Platform in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Platform shall not be liable to you or any other person as a result of any such suspension or termination. If you are dissatisfied with the Platform or with any terms, conditions, rules, policies, guidelines, or practices in operating the Platform, your sole and exclusive remedy is to discontinue using the Platform.
»GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by and construed under the laws of The Islamic Republic of Pakistan. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Islamabad, Pakistan.
»CONTACT US:
in case of any query, you can contact us on any social media platform or You may reach us here.
3. CONDITIONS OF SALE: (BETWEEN SELLERS AND CUSTOMERS)
Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Platform. These conditions signify your agreement to be bound by these conditions.
»CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE
This section deals with conditions relating to the sale of products or services on the Platform.
»THE CONTRACT
Your order is a legal offer to the seller to buy the product or service displayed on our Platform. When you place an order to purchase a product, any confirmations or status updates received before the dispatch of your order serve purely to validate the order details provided and in no way imply the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third-party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are offered by and agreed to between you and the sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period, & mode of delivery, warranties related to products & services & after-sales services related to products and services. o2SevenTraders does not have any control or does not determine advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and the Sellers. The seller retains the right to cancel any order at its sole discretion before dispatch. We will ensure that there is timely intimation to you of such cancellation via an email or sms. Any prepayments made in case of such cancellation(s), shall be refunded to you within the reasonable time frames.
You confirm that the product(s) or service(s) ordered by you are purchased for your internal/personal consumption and not for commercial resale. You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Platform. The Seller or the Platform may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.
You may cancel your order at no cost any time before the item is dispatched to you.
Please note that we sell products only in quantities that correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
You confirm that the product(s) or service(s) ordered by you are purchased for your internal/personal consumption and not for commercial resale. You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Platform. The Seller or the Platform may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.
You may cancel your order at no cost any time before the item is dispatched to you.
Please note that we sell products only in quantities that correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
»RETURNS
Please review our Returns Policy for details.
Note: If your return has been rejected, it will be sent back to you within 3-5 working days. If you fail to receive the item within 3 attempts, it will be sent to scrap.
Note: If your return has been rejected, it will be sent back to you within 3-5 working days. If you fail to receive the item within 3 attempts, it will be sent to scrap.
»PRICING, AVAILABILITY AND ORDER PROCESSING
All prices are listed in Rupees are inclusive of GST and are listed on the Platform by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your basket and the time you purchase it.
We do not offer price matching for any items sold by any seller on our Platform or other websites.
We are determined to provide the most accurate pricing information on the Platform to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Platform. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply.
We list availability information for products listed on the Platform, including on each product information page. Beyond what we say on that page or otherwise on the Platform, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or sms if any products you order turn out to be unavailable.
Please note that there are cases when an order cannot be processed for various reasons. The Platform reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.
We do not offer price matching for any items sold by any seller on our Platform or other websites.
We are determined to provide the most accurate pricing information on the Platform to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Platform. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply.
We list availability information for products listed on the Platform, including on each product information page. Beyond what we say on that page or otherwise on the Platform, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or sms if any products you order turn out to be unavailable.
Please note that there are cases when an order cannot be processed for various reasons. The Platform reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.
Refund Voucher
- Refund vouchers can be redeemed on our Platform, as full or part payment of products from our Platform within the given timeline.
- Refund vouchers cannot be used from different accounts.
- Vouchers are not replaceable if expired.
Promotional Vouchers
- Each issued promotional voucher (New customer voucher) will be valid for use by a customer only once. Multiple usages changing the identity is illegal.
- A promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
- Promotional vouchers may not be valid during the sale or in conjunction with any special promotion.
- The voucher will work only if the minimum purchase amount and other conditions are met.
- o2Seven reserves the right to vary or terminate the operation of any voucher at any time without notice.
- o2Seven shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation, or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
- Vouchers are not replaceable if expired.
Security and Fraud
- When you use a voucher, you warrant to o2Seven that you are the duly authorized recipient of the voucher and that you are using it in good faith.
- If you redeem, attempt to redeem, or encourage the redemption of vouchers to obtain discounts to which you are not entitled you may be committing a civil or criminal offense.
- If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. o2Seven reserves the right to take any further action it deems appropriate in such instances.
» RESELLING o2Seven PRODUCTS
Reselling o2Seven products for business purposes is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her.
»TAXES
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Platform and you agree to bear any & all applicable taxes as per prevailing law.
»COMMUNICATING WITH US
When you visit the Platform or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call, or by posting notices on the website, or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.
»LOSSES
We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.
»AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED.
We reserve the right to make changes to the Platform, its policies, these terms and conditions, and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you use the website unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
»EVENTS BEYOND OUR CONTROL:
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
»WAIVER:
You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Platform and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.
»GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Islamabad.
»REPRESENTATIONS AND WARRANTIES
We do not make any representation or warranty as to specifics (such as quality, value, saleability, etc) of the products or services listed to be sold on the Platform when products or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. We accept no liability for any errors or omissions, whether on behalf of itself or third parties.
We are not responsible for any non-performance or breach of any contract entered into between you and the sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Platform. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Platform.
We do not at any point of time during any transaction as entered into by you with a third party on our Platform, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s). We are not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products that are out of stock, unavailable, or back-ordered.
Pricing on any product(s) or related information as reflected on the Platform may be due to some technical issue, typographical error, or other reason by incorrect as published and as a result, you accept that in such conditions the seller or the Platform may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy here.
We are not responsible for any non-performance or breach of any contract entered into between you and the sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Platform. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Platform.
We do not at any point of time during any transaction as entered into by you with a third party on our Platform, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s). We are not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products that are out of stock, unavailable, or back-ordered.
Pricing on any product(s) or related information as reflected on the Platform may be due to some technical issue, typographical error, or other reason by incorrect as published and as a result, you accept that in such conditions the seller or the Platform may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy here.
Buyer Policy
»INTRODUCTION:
•All users and buyers of the o2SevenTraders Online Platform (the “Buyers”) are expected to conduct themselves in a manner as set out in this Buyer Policy, in addition to the o2Seven Platform Terms of Use and all applicable o2Seven terms and conditions, all of which are incorporated by reference in this Buyer Policy.
•We are committed to building a trusted and reliable platform for our community and the Buyer Policy ensures that the o2Seven Online Platform (o2Seven) operates in a safe and orderly manner, with the aim of creating a pleasant shopping experience for all users of o2Seven Traders.
»Policy and Enforcement
•A Buyer shall comply with the rules set out in Table 1 (below).
If a Buyer fails to comply with the rules, o2Seven may take any one or more of the following actions without further notice or warning:
- Suspend, cancel, terminate, block, or reverse any transaction carried out by the Buyer on the o2Seven Online Platform.
- Amend or remove affected messages or content. Remove any feature that may be available to the Buyer and/or remove (in whole or in part) the Buyer’s access to the o2Seven Online Platform.
- Restrict, suspend, or terminate the Buyer’s o2Seven account.
»The rules set out in Table 1 are non-exhaustive, and o2Sevne reserves the right to take other enforcement action, including the filing of reports with the regulators or law enforcement agencies if we find any misconduct by a Buyer.
Table 1:
Category
Rules
Account Registration
•Do not register multiple accounts to abuse any form of incentives, or gain undue advantage in any promotion, program or activity.
•Do not create accounts with fictitious, forged, or compromised particulars (e.g. email address, contact number, delivery address, etc.). Do not use particulars that are owned by or pertain to other users or individuals.
Transactions
1. All agreements made in any of the official communication channels on o2Seven, or any policies posted thereon, have to be honored.
2. Do not engage in any fraudulent activity. For example:
- Do not mislead or defraud o2Seven and/or any other users of the o2Seven’s Platform.
- Do not register accounts to create fake transactions.
3. Keep all transactions within o2Seven.
- All transactions originating from o2Seven shall be completed within the o2Seven’s Platform.
- Do not engage in offline payments or transactions with other users of the o2Seven’s Platform.
- Do not lure other users to engage in offline transactions outside of the o2Seven’s Platform. For your safety and to protect against scams, do not accept requests to engage in offline transactions outside of the o2Seven’s Platform.
- Do not redirect a sales transaction to other platforms and/or avenues.
- All payments for o2Seven transactions have to be completed within the o2Seven’s Platform.
- All exchanges of messages and information should be done within the official communication channels available on the o2Seven Platform.
o2Seven shall not be liable for any transaction made outside of the o2Seven Platform.
4. Do not provide a false or incomplete shipping address, or reject the acceptance of delivery. For example, if you see the product delivered is defective or not what you ordered you should still accept the delivery and follow o2Seven’s Return Policy.
Post-Transactions
•Provide honest feedback about products and services.
•Do not post untrue or fake reviews or any review or other content that is inappropriate, irrelevant, discriminatory, threatening, or in violation of any law or our policy.
•Do not initiate a payment dispute when a refund for the item has already been issued by the seller or your payment service provider.