For Pakistan Orders

• Orders received on Sundays or on Pakistan’s National Holidays will be processed and shipped on the next working day.
• Delivery Charges may differ from City to City and according to the weight of the product.
• Delivery time is between 1 to 5 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.
• Orders received after 12:00 pm will be dispatched the next day.
• For other cities, a video of your product being packaged is sent through SMS/email. This is to ensure and give you confidence that you will be getting what you have ordered.
• To ensure foolproof and secure transactions, payment gateways are required to hold deliveries for 24 hours. As soon as we get a confirmation from the gateway, we dispatch the products immediately.
• The deliveries are made between 9:00 am to 8:00 pm, Monday through Saturday (also depends upon Courier policies).
• Recipients are required to provide a picture of their CNIC to our Rider as proof to ensure the security of the package and order delivery.
• Upon receiving the parcel, the authorized/intended recipient will be required to sign the delivery document upon the delivery of the package with their ID card detail.

How to Receive your Parcel at the time of Delivery?

All o2Seven packages are perfectly sealed at the warehouse before they are shipped to you. To ensure a pleasant shopping experience please take the Following Steps:

1. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit.
2. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items for you within a few days.
3. Make a video of the package while opening the plastic flyer and unboxing the product. This step would help you compare the product in the parcel with the packing video that we have sent you.
4. If you find that the product in the box is tampered with or missing when you open the package, please WhatsApp our Customer Care at 0312-4586659 within 24 hours of receiving the shipment.

Please note that o2SevenTraders is not liable for any Shipping Delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as the recipient being unavailable or un-contactable; incorrectly addressed orders; weather conditions, and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.